Shipping policy
Shipping & Delivery Policy
At Liali, we are committed to delivering your fine jewelry securely and efficiently. All shipments are fully insured from our door to yours and require a signature upon delivery for your protection.
Fulfillment Timelines
Our delivery speed depends on the product’s availability and whether any personalization is required.
| Product Type | Processing Time | Delivery Estimate |
|---|---|---|
| 4-Hour Delivery Items | Same-Day Dispatch | Delivered within 4 hours (for local/regional orders placed before the cutoff time). |
| Express Delivery Items | Same-Day Dispatch | Delivered within 24 hours (for orders placed before the cutoff time). |
| Standard In-Stock Items | 1 to 3 business days | Delivered according to your selected shipping method (e.g., 3–5 working days). |
| Customized & Personalized Items | 10 to 15 working days | This is the time required for expert crafting before shipping commences. |
Note: All delivery timelines are estimates and apply to business days (excluding weekends and public holidays). The specific cutoff time for same-day delivery services will be specified on the product page at checkout.
Delivery Details & Security
Shipping Carriers: We partner with trusted, secure logistics providers like DHL/FedEx (as per our discussion) to ensure the integrity and speed of your delivery.
Signature Requirement: For the security of your high-value purchase, all packages require an adult signature upon receipt. This confirms safe delivery and transfers responsibility to you.
Shipping Insurance: Every shipment is fully insured for its full value while in transit.
Packaging: Your piece arrives in our premium, discreet outer packaging to protect the contents, with the fine jewelry presented in our signature gift box.F
Order Processing and Tracking
Order Confirmation: You will receive an order confirmation email immediately after purchase.
Tracking: Once your order has been prepared and dispatched, you will receive a secondary email containing your tracking number and a link to monitor your shipment's journey.
Split Shipments: If your order contains both in-stock and personalized items, we typically wait until the entire order is ready to ship together. If you require partial shipment, please contact our Customer Care team.
For any questions regarding your delivery schedule or shipping options, please contact our Customer Care team.
International Shipping
| UAE | GCC | USA | Europe | South East Asia | Australia | |
|---|---|---|---|---|---|---|
| Shipping Cost for Orders below AED 5000 | Free | AED 300 | AED 500 | AED 500 | AED 500 | AED 600 |
| Shipping Cost for Orders above AED 5000 | Free | AED 450 | AED 850 | AED 850 | AED 850 | AED 950 |
| Delivery Time | 3 - 7 days | 3 - 7 days | 5 - 7 days | 5 - 7 days | 5 - 7 days | 5 - 7 days |
| Customised Jewellery Delivery Time | 7 - 15 days | 7 - 15 days | 15 days | 15 days | 15 days | 15 days |
| Customs Duty | Nil | To be borne by the customer | To be borne by the customer | To be borne by the customer | To be borne by the customer | To be borne by the customer |
