Flexible Exchange Policy

 

 

We provide you with a hassle-free exchange policy, for the perfect gifting opportunity. Exchange or upgrade your diamond, coloured stone or gold jewellery without any inconvenience.

For Diamond and Coloured Stone Jewellery

 

Within 30 days (Provided Jewellery is in original condition)

It will be exchanged for other Diamond Jewellery or Diamond Gift Voucher for invoiced amount.

 

After 30 days within 1 Year (Provided Jewellery is in original condition)

It will be exchanged for other Diamond Jewellery after the deduction of 15% invoiced amount, except Solitaire Diamonds.

In case of Solitaire Diamonds, the deduction rate will be proposed by Liali’s Purchase department only.

New jewellery purchased must be at least 15% higher than the exchange amount.

 

After 1 Year within 3years (Provided Jewellery is in original condition)

It will be exchanged for other Diamond Jewellery after the deduction of 25% invoiced amount, except Solitaire Diamonds.

In case of Solitaire Diamonds, the deduction rate will be proposed by Liali’s Purchase department only.

New jewellery purchased must be at least 25% higher than the exchange amount.

 

For Gold Jewellery

 

Within 30 days (Provided Jewellery is in original condition)

A Credit Note will be given for the same value as the original invoice without any deduction.

An Original Invoice is a MUST for return of gold jewellery.

 

After 30 days within 1 Year (Provided Jewellery is in original condition)

It can be exchanged for Gold or Diamond Jewellery or a Credit Note, with the deduction of manufacturing costs, weight of the stones and 10% of the prevailing gold rate.

 

After 1 Year within 3years (Provided Jewellery is in original condition)

It can be exchanged for Gold or Diamond Jewellery or a Credit Note, with the deduction of manufacturing costs, weight of the stones and 10% of the prevailing gold rate.

 

General Conditions for exchange:

 

No cash Refund

Original Invoice and Certificates of Guarantee are must for exchange

It will be send for a physical inspection by Liali’s Purchase department, which may take 2 working days.

In absence of Original Certificate for Memories collection, re-certification charges will be deducted from the invoice.

Exchange of jewellery within 30 days will be permitted only once.

Exchange is NOT permitted on watches and customised jewellery produced for customer on special request.