FAQ
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If we haven’t answered your particular question, please call in to any of Liali Jewellery stores or give our Customer Service team a call on +97143688500 and we’ll be more than happy to help you.

 

Q: What are your accepted payment methods?

A: We want to make shopping online as easy as possible and so accept a number of payment methods including debit/credit cards, Western Union, Bank Transfer and Gift Cards.

 

Q: Can I place my order over the phone?

A: If you’d prefer to speak to someone to place your order, call our Customer Services team on +97143688500 and they’ll be happy to help you. They can offer knowledge and expertise should you require further information about any of our jewellery.

 

Q: How can I return my purchase for an exchange or refund?

A: We’re certain that you’ll love your purchase but, on the rare occasion that it’s not right, we’ll be more than happy to offer an exchange. Just return the unworn item to us in its original packaging and with all relevant receipts and documentation within 30 days of purchase. This does not include personalised items or special orders and does not affect your statutory rights.

Read our full returns policy.

 

Q: What are your store opening times?

A: All of our stores have different opening times. To check the opening hours for a particular store, visit our store locator..

 

Q: Can I reserve an item to pick up and pay for it in store?

A: If you’d like to reserve an item to view in-store, we recommend contacting the store directly as they will be able to check stock and let you know immediately if the product is available. Visit the Store Locator to find the contact number, opening times and full details of every store.

 

Q: Do you sell Gift Cards?

A: We do. Liali Jewellery Gift Cards are a lovely treat for someone special and available in any amount between AED 500 and AED 5,000. Our beautiful cards are presented in a jewellery box and gift bag.

 

Q: Do you deliver outside of UAE?

A: At present we are unable to deliver outside the UAE.

 

Q: What guarantee do I receive with my purchase?

A: We believe that all of our products are of the highest quality and will guarantee everything against manufacturing defects. This guarantee will be honoured at any one of our Liali Jewellery stores, or through Mail Order on production of proof of purchase. These rights are additional to and do not detract from your statutory rights.

 

Q: Can all Liali Jewellery rings be sized?

A: Each ring is individual, and it will depend on its style and design as to whether it can be sized or not. To check whether a ring you’ve seen online is sizable, call our Customer Services team on +97143688500(Sat to Thu, 10am-5pm) or visit any one of our Liali Jewellery stores.

 

Q: What do I do if I have damaged my Liali jewellery?

A: We would advise you to stop wearing the item and, if there are any broken pieces, to wrap them carefully together. As soon as you are able, please pop in to any one of our Liali Jewellery stores where we will be able to assess the item and give you more detailed advice. Alternatively, contact Customer Services +97143688500(Sat to Thu, 10am-5pm).

 

Q: Do you buy gold?

A: Yes, we are able to offer a part exchange value against another Liali Jewellery purchase. Please take your item in to your nearest Liali Jewellery store and they will be happy to discuss your options in more detail.